Refund policy

Need help with an item?

If you have an issue, please contact janatradingltd@gmail.com directly with your order number and a description of the problem. For faulty, damaged or incorrect items, please include clear photographs where possible to help us assess the issue. We will get back to you and arrange a return or another appropriate solution where applicable. Photographs are helpful, but are not a condition of your statutory rights.

Online order cancellations

You can tell us within 14 days of receiving your order if you wish to cancel, without giving a reason. You then have a further 14 days to return the goods. Email us for return instructions; a clear statement that you wish to cancel is sufficient.

You may inspect items as you would in a shop. Please package returns securely. We may reduce a refund for loss in value caused by handling beyond what is necessary to establish the item's nature, characteristics and functioning.

Return postage and refunds

Customers pay postage for change-of-mind returns. You may arrange your own postage; please retain proof of posting. Contact us for the correct return destination before sending goods.

We refund the purchase price and standard outbound delivery charge, where applicable, within 14 days of receiving the goods or evidence of return, whichever is earlier, using the original payment method. Additional charges for upgraded outbound delivery are not refundable under change-of-mind cancellation rights.

Where goods are faulty, damaged or incorrect, we will arrange an appropriate remedy and cover reasonable return postage. Please contact us before buying return postage so we can agree suitable arrangements.

Exchanges

Email us to discuss availability. This policy does not affect your statutory rights.